《计算机应用研究》|Application Research of Computers

考虑客户感知和资源效率的汽车机电维修瓶颈设备调度

Multi-objective scheduling for vehicle electro-mechanical maintenance of bottleneck machine in consideration of customers’ perception and resource efficiency

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作者 杨琴,张伟,王文轲
机构 四川师范大学 商学院,成都 610101
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文章编号 1001-3695(2019)04-006-0984-04
DOI 10.19734/j.issn.1001-3695.2017.10.0971
摘要 通过对汽车维修车间瓶颈设备的合理调度能有效提升系统效率和客户满意度。系统效率的提升可以通过最小化制造期(<i>C</i><sub>max</sub>)来实现,而客户满意度受主观因素影响,因此构建调度问题的目标函数时应考虑客户的心理感知。研究结合行为科学理论,可以将人的有限理性行为融入于客户紧密接触的服务资源调度问题。首先,借助前景理论的价值函数,选取客户心理预期等待时间作为参考点,构建客户对修车等待时间的感知不满意程度函数;在此基础上,结合资源效率目标、任务和资源约束条件,构建多目标数学模型;设计与问题相适应的重调度规则和遗传算法,进行求解;最后,通过实例仿真验证了模型及算法的可行性和有效性。
关键词 客户感知; 前景理论; 汽车机电维修设备; 瓶颈; 调度
基金项目 四川省哲学社会科学“十三五”规划项目(SC18B093)
成都市哲学社会科学规划项目(2018R23)
2018年国家级大学生创新创业训练计划项目(201810636116)
本文URL http://www.arocmag.com/article/01-2019-04-006.html
英文标题 Multi-objective scheduling for vehicle electro-mechanical maintenance of bottleneck machine in consideration of customers’ perception and resource efficiency
作者英文名 Yang Qin, Zhang Wei, Wang Wenke
机构英文名 School of Business,Sichuan Normal University,Chengdu 610101,China
英文摘要 The goals of improving system efficiency and customer satisfaction can be achieved effectively through a rational scheduling for bottleneck machine in motor vehicle maintenance workshop. On the one hand, the promotion of system efficiency can be achieved by optimizing the make-span(<i>C</i><sub>max</sub>); on the other hand, customer satisfaction is affected by subjective factor, it's necessary to do customer satisfaction into consideration while establishing an objective function of the scheduling problem. Combined with behavioral science theory, the paper mixed people's bounded rationality into service resources scheduling problem related to the customer. Firstly, it took customer expected waiting time as a reference point by virtue of value function in the prospect theory, then established customer dissatisfaction function towards waiting time. On the base of it, it established a multi-objective mathematical model combined with the objective of resource efficiency, assignment of tasks and resource constraints. Secondly, it designed genetic algorithm which was corresponding to the scheduling problem and then solved it. Ultimately, it verifies the feasibility and validity of model and algorithm by simulating example.
英文关键词 customer perception; prospect theory; vehicle electro-mechanical maintenance machine; bottleneck; scheduling
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收稿日期 2017/10/17
修回日期 2017/12/1
页码 984-987
中图分类号 F406.2
文献标志码 A